Frequently Asked Questions

General

What is VidiXplore?

VidiXplore is an online video tool for organizing media content located on premise and in the cloud. Vidixplore provides the ability to find, enrich and share media files of any size from desktops, servers and cloud storage systems.
Start for free, and upgrade to a paid plan when you need more advanced features. There is also an Enterprise version if you want to tailor VidiXplore according to your own needs.

How does it work?

You can upload media files in three different ways:
1. Directly from your browser with the Web Uploader.
2. Connect to your existing Dropbox, Amazon S3 or Azure Blob cloud storages to synchronise files.
3. Install the VidiXplore Agent on your Windows or Mac computer to synchronize local and network files and folders.

If you are using the Agent or cloud storage, your files will be transcoded to low-resolution web-friendly versions and mirrored to the cloud while the original file stays in your source folder. If you are using Web Uploads the file you upload will become the CloudCopy of your original.

Both individual users and teams can easily find and work with the media files in the user friendly web user interface, even if the original are stored on a storage they cannot access. You can also choose to upload the original to the web based server as a "CloudCopy" to share it with your team.

Which file formats do you support?

All common media formats (video, audio and images) are supported for import. We also support PDF documents.

How do I get started?

It’s as simple as register here and follow the instructions in the e-mails you receive as part of the registration process. You will be up and running in less than ten minutes. When you have successfully logged in to your VidiXplore instance, follow the Welcome Guide to get to know the system.

What are the technical requirements to use VidiXplore?

VidiXplore are cloud based and will run in any modern web browser. We recommend that you use the latest version of your chosen browser for an optimal experience.
 

What are the technical requirements to use the VidiXplore Agent?

The VidiXplore Agent can be installed on Microsoft Windows 7 or later, and OSX Snow Leopard or later. The VidiXplore Agent enjoys life if run on a computer with at least 2GHz CPU, 4 GB RAM and 1GB free disk space, and it needs at least 1 Mbps down and 0,5 Mbps up in order to do it's job properly. Any higher speeds will of course make everything go faster.

The Vidixplore Agent also need to have port 22 open for outgoing traffic in order to communicate with www.vidixplore.com and sync files.

What is this VidiXplore Agent you talk about?

The VidiXplore Agent is a piece of software you download and install on your local computer (Mac or PC), that allows you to sync files from any folder to VidiXplore.

The VidiXplore Agent transcodes all video files to low resolution versions that can be viewed in any browser, no matter what the original format was.

The VidiXplore Agent can also upload the original file as a CloudCopy if needed. When you use the VidiXplore agent you can also run automatic speech-to-text and logo recognition on your video files.

Content upload and handling

Adding content

How do I add content using the VidiXplore Agent?

The VidiXplore Desktop Agent can automatically upload content from your hard drive or local network drives. Download the agent from the User's drop down menu and follow the on-screen installation wizard. When you have installed the VidiXplore Agent, sign in with your username and password. Open the VidiXplore Agent, and select the folders you want to index.



The VidiXplore Agent will create web-friendly (normally low resolution) versions of your files, and publish these to the VidiXplore web service. The original videos and images stay on your hard drive until you choose to upload them using the CloudCopy function in the web interface.


You can also choose to automatically upload the original videos, images and PDFs (as CloudCopy), when they are synchronized. Configure this from "Settings" in the Vidixplore Agent tray menu. In the setting you can also set the resolution of the web versions if you are on a Paid plan.

How do I add content from cloud storages?

The Cloud Storage Connector is a server-side only function (no local software installation required) to synchronize your chosen cloud storages. Click on the "Connect Cloud Storage" button in the top menu to connect your cloud storages (Dropbox, Amazon S3 and Azure).



Then select which folders/buckets to synchronize. This will create web-friendly (low resolution) versions of your cloud files in VidiXplore - the original files stay on your cloud storage. You can of course also choose to upload your original to VidiXplore using the CloudCopy function.

You can see what cloud storages you have connected in the “My profile” page, reached from the “User” dropdown menu. There you can also add/remove folders to already connected cloud storage, connect new cloud storages, and also remove a cloud storage.

How do I add content directly from browser (web upload)?

You can easily add content directly from the web browser, without installing the VidiXplore Agent or connecting your cloud storages, in few steps. You can only upload files that are less than 2Gb.



To start, click the upload icon in the header, then follow the instruction to open the upload tab and select the files to import. Once you have selected the files/s, VidiXplore will start the import and transcode of the selected files.

During upload and transcode progress will be shown as long as you keep the web upload window open. If you close it, the web upload icon will indicate that work is in progress. You can open the upload window again if you want to view progress.

How do I upload the original file (CloudCopy) to the web based server?

From the eXplore view: Choose the file you want to upload the original of, then click the little cloud icon with an up-arrow inside. When this is done, the original file is uploaded to VidiXplore. Now you and your team can download the original file by clicking the cloud icon which now has a down-arrow.



From details view: Choose the file you want to upload the original and click on it; then, in the detail asset view, click  the cloud icon to initiate the upload of original (CloudCopy).



Bulk CloudCopy

You can also do a CloudCopy Bulk Upload. Click “Bulk actions” in eXplore page, then select the items to cloudcopy. Press “Upload CloudCopy” and then confirm the operation in the modal by clicking “Confirm CloudCopy Upload”.

Note: you can only perform Bulk CloudCopy on your own items. If your selection includes items from other users, these will be ignored unless you are admin.

How do I automatically create tags and comments when importing a file to VidiXplore?

Tags and comments can be added in a sidecar XMP file (it should be named the same as the clip file but with an .xmp extension). Comments are added in xmpDM:Tracks, and tags in dc:subject, as per the following file:
<x:xmpmeta xmlns:x="adobe:ns:meta/" x:xmptk="Adobe XMP Core 5.3-c011 66.145661, 2012/02/06-14:56:27        ">
<rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#">
  <rdf:Description rdf:about="" xmlns:xmp="http://ns.adobe.com/xap/1.0/">
   <xmp:CreateDate>2012-03-07T12:22:26Z</xmp:CreateDate>
   <xmp:ModifyDate>2012-03-09T17:28:39Z</xmp:ModifyDate>
   <xmp:MetadataDate>2012-05-15T21:02:33+01:00</xmp:MetadataDate>
  </rdf:Description>
  <rdf:Description rdf:about="" xmlns:xmpDM="http://ns.adobe.com/xmp/1.0/DynamicMedia/" xmlns:stDim="http://ns.adobe.com/xap/1.0/sType/Dimensions#">
   <xmpDM:Tracks>
   <rdf:Bag>
    <rdf:li rdf:parseType="Resource">
     <xmpDM:trackType>Cue</xmpDM:trackType>
     <xmpDM:frameRate>f25</xmpDM:frameRate>
     <xmpDM:markers>
      <rdf:Seq>
      <rdf:li rdf:parseType="Resource">
      <xmpDM:startTime>1023</xmpDM:startTime>
      <xmpDM:duration>1440</xmpDM:duration>
      <xmpDM:comment>Are these credits ok?</xmpDM:comment>
      <xmpDM:type>vidixplore_comment</xmpDM:type>
      </rdf:li>
      <rdf:li rdf:parseType="Resource">
      <xmpDM:startTime>1258</xmpDM:startTime>
      <xmpDM:duration>1130</xmpDM:duration>
      <xmpDM:comment>The best scene in the movie!</xmpDM:comment>
      <xmpDM:type>vidixplore_comment</xmpDM:type>
      </rdf:li>
      </rdf:Seq>
     </xmpDM:markers>
    </rdf:li>
   </rdf:Bag>
   </xmpDM:Tracks>
  </rdf:Description>
  <rdf:Description rdf:about="" xmlns:dc="http://purl.org/dc/elements/1.1/">
   <dc:subject>
   <rdf:Bag>
    <rdf:li>keyword 1</rdf:li>
    <rdf:li>keyword 2</rdf:li>
    <rdf:li>keyword 3</rdf:li>
   </rdf:Bag>
   </dc:subject>
  </rdf:Description>
</rdf:RDF>
</x:xmpmeta>

Deleting content

How do I remove items?

There are different options to remove items from VidiXplore. Let’s see how it works.

Remove single item in details view:
Open the item in details view, then click “Delete”. Confirm the operation by pressing “Confirm Delete”.

Remove single collection in details view:
Open the collection in details view, then click “Edit Collection” to open the Update collection tab. Press “Delete collection”, then choose whether “Delete collection but keep the file(s) inside the collection” or “Delete collection and all file(s) inside the collection.” Confirm the operation by pressing “Confirm Delete”.

Remove multiple collections/or multiple items in Bulk view:
Open the Bulk view and select items or collections to remove. Click “Delete” and confirm the operation. If you want to bulk delete collections, choose whether action to perform (“Delete collection but keep the file(s) inside the collection” or “Delete collection and all file(s) inside the collection.”).



Note: You can not use the bulk action on collections and single files simultaneously.

What happens if I remove my files from cloud storage?

When deleting files from your connected Dropbox, S3 Bucket and Azure Blob storages, the corresponding file in VidiXplore will also be removed unless you have uploaded the original as a CloudCopy, which will leave the lowres and original in VidiXplore untouched.

What happens if I remove my local files synced with VidiXplore Agent?

There are different scenarios when removing local files synced with VidiXplore Agent:
*You remove a file with no CloudCopy of the original in VidiXplore: In this case the low-res representation of your file and all metadata will be removed from VidiXplore.It’s gone.
* You remove a file with a CloudCopy of the original in VidiXplore: In this case the low-res and original will stay in VidiXplore. It’s a perfect cloud backup.

What happens if I remove a CloudCopy?

If you remove a CloudCopy, you remove only the copy of the original uploaded to VidiXplore. Your original file, stored locally or in a cloud storage, remains untouched!

Organise and find

Tagging

What are tags and what are they used for?

Tags are keywords or terms assigned to an item, such as video files, images or documents. This is part of the metadata that describes an item and allows it to be found by browsing or searching. Tags are unique to your VidiXplore instance. Be aware that the tags usually are chosen personally and informally by the users. VidiXplore allows you to tag both items and collections.

How do I tag items and collections?

Tagging a single item: Pick an item and click on it. In the detailed view you can add one/more tag/s. The tagged items are marked with a tag icon in the eXplore view.

Tagging many items: Click ”Bulk actions” in the eXplore view, select the items you want to tag. Click ”Add tags”, enter the tags and click ”Add tags”. VidiXplore will show the label “Bulk tagging started in the background.“, which you can remove by clicking the “x”.



Tagging a single collection: Select the collection and open it in the collection view. Click “Edit” and add the tags in the “Update collection” window. Save the new tags by clicking the button “Update collection”, or cancel the action with the button “Cancel”.  It’s only the collection that is tagged, not the individual items.



You cannot tag multiple collections at once, you need to tag them one at a time.

How do I remove tags?

Remove tags from a single item: Go into the details item view and click the cross by the tag.

Remove tags from multiple items: Click “Bulk actions” in the eXplore view. Select the items you want to remove tags from, and then click “Remove Tags”. Choose which tags to remove and press “Remove selected tags”.



Collections:
Remove tag/s from a collection: Open the collection in collection details view, and click “Edit Collection”. In the opened window - remove the tags by clicking the cross by the tag. Confirm the removal of tags by clicking the button “Update collection”.

Collections

How can I create a collection of files?

You can create a collection of files from either from the eXplore view or from the detail asset view.

From eXplore view: Click ”Bulk actions”. Select the files you want to add to the collection and then click ”Add to collection”.  Tip: filter on files first to hide the collections.



From details view: Click ”Collection”, then ”Add to new collection”.

In both cases a ”Create collection” window pops up - fill it with the name of the collection, tags and description and choose a thumbnail for the collection. Then click ”Create”. Click “View collection” to display the collection.

How do I add items to a collection?

There are four different scenarios when adding items to a collection.

Single item to a new collection
In eXplore page, choose the item to add to a new collection, then click it and open it in the item details view. Press “Collection”, then “Add to new collection”. The “Add to new collection” tab pops up: fill in it a collection name, optional tags and optional description. Then press “Create collection” to confirm and verify the fly-out label stating “Adding items to collection started”.Your item is now part of a new collection. Click “View collection” to open the collection.

Single item to an existing collection
In eXplore page, choose the item to add to a new collectio, then click it and open it in the item details view. Press “Collection”, then “Add to existing collection”. The “Add to existing collection/s” tab pops up: choose which collection/s to add the item to, then click “Update collection”. The fly-out label “Successfully added selected item(s) to collection(s)” confirms the operation. Your item is now part of the existing selected collection. Click “View collection” to open the updated collection.

Multiple items to a new collection
In eXplore page click “Bulk actions” and select the items to add to a new collection. Press “Add to collection”, then “Add to new collection”.  The “Add to new collection” tab pops up: fill in it a collection name, optional tags and optional description. Then press “Create collection” to confirm and verify the fly-out label stating “Adding items to collection started”.
Your items are now part of a new collection. Click “View collection” to open the collection.



Multiple items to an existing collection
In eXplore page click “Bulk actions” and select the items to add to a new collection. Press “Add to collection”, then “Add to existing collection”. The “Add to existing collection/s” tab pops up: choose which collection/s to add the items to, then click “Update collection”. The fly-out label “Successfully added selected item(s) to collection(s)” confirms the operation.
Your item is now part of the existing selected collection. Click “View collection” to open the updated collection.

How do I remove items from a collection?

From the eXplore view, open a collection to the collection view. To the left in the collection view, there is a column with all files. Holding the mouse pointer over an item will show a trash bin. Click the trash bin to remove the item from the collection. The removal must be confirmed in the dialogue before the item is removed from the collection.

What happens if I remove a collection?

When removing a collection, you can choose if you want to delete the collection and keep the files inside the collection, or delete the collection and all files inside the collection.
In the first case only the collection will be removed, but all files will still be available in VidiXplore. In the second case, also all files will be removed from VidiXplore, so use with caution.

Search

How do I search for an item?

All items and collections in VidiXplore are searchable. You can search for an item using the quick search bar at the top of the eXplore page. You can search for the filename, comments, metadata or tags, using whole words or parts of the word adding ‘*’, e.g.,  ‘sa*’.

How do the filters work?

The VidiXplore filter system allows you to quickly find contents belonging to you or other users. You can filter content by users, by type (collection, files), by content (content tagged, commented, analyzed…), by media type (videos, images, PDF, documents…), by location and by date.
You can use more than one filter at a time, and you can of course combine search and filters.

Collaborating and sharing

Sharing

How can I share my content with someone else?

Share single item: In the detail asset view click the ”Share” button, which will give you the sharing options. You can share as a link via e-mail, or share to social media (Youtube, Facebook and Slack). Select the sharing option which suits you best and follow the instructions.



Multiple items: If you wish to share a selection of multiple files, you can only share them via email. In eXplore page click ”Bulk actions”, select the files to share, and then click ”Share link”.

Enter the email address of recipients, and if you want to allow the download of the original file (CloudCopy), check the box ”Allow CloudCopy download”. Then click ”Share”.

Can I see statistics on who have seen my shares?

The administrator for the instance can see all the shared items. To see the shared items, go the top right menu and select “Manage shared links”.

How do I share to other services, e.g., Youtube?

VidiXplore allows you to share a single item to social media systems like Youtube, Facebook and Slack.
Open the item in details view, click “Share” and select where you want to share the item (Youtube, Facebook, Slack).

If you are not already logged in, you will be asked to enter the social media credentials. If you are logged in, the item will be shared to the account where you are logged in directly. To change account, you need to logout of the current account.

Can I convert my files to other formats?

Yes, any user with a Business User account, can convert a CloudCopy (original file) to other formats, such as web ready formats for any HTML5 player, or formats that are suitable to upload to Youtube, Vimeo, Facebook or other video sharing services. We call this transcoding.

In the Asset Detail View click "CloudCopy → Transcode CloudCopy". Select the output format, and then click ”Create”. This will start the conversion of the file. When the file has been converted you can download the new file.

Troubleshooting

My agent does not synchronize files to VidiXplore.

The Vidixplore Agent need to have port 22 open for outgoing traffic in order to communicate with www.vidixplore.com and synchronize files.

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